Privacy Policy

Last updated: 6 October 2026

Vulfem International Limited (“Vulfem”, “we”, “us”) supplies and installs solar power systems and repairs, services and maintains generators in Kenya. This policy explains what personal information we collect through vulfem.com, why we collect it and the choices you have. We handle personal information in line with Kenya’s Data Protection Act, 2019.

Who we are

Vulfem International Limited, Riadha House, Aerodrome Road, Nairobi. P.O. Box 67671-00200, City Square, Nairobi. Email: fmugo@vulfem.com. Telephone: +254 739 629 118 or +254 720 348 872.

Information we collect

Quote and enquiry forms. Your name, organisation, phone number, email address, site location, the service you need and anything you write in your message.
WhatsApp, email and phone. When you contact us directly, we receive your number or address and the content of your message, including any documents you send, such as electricity bills, RFQs or tender documents.
Technical information. Like most websites, our hosting server may record basic details of each visit, such as IP address, browser type, the pages requested and the time of the request.

We do not ask for payment card details on this website.

How we use your information

To reply to your enquiry and prepare a personalised quote.
To arrange site surveys, installation, service visits and after-sales support.
To respond to RFQs, tenders and prequalification requests.
To keep the business records that the law requires.
To keep the website secure and working properly.

We use your details because you asked us to respond to an enquiry, because we need them to prepare or carry out a contract with you, or because the law requires it. We do not sell personal information.

Who we share it with

We share personal information only where it is needed to serve you: with our staff and technicians, with suppliers or subcontractors working on your project, with the providers that host our website and email, and with authorities where the law requires it.

Third-party services on this website

WhatsApp. The WhatsApp buttons open a chat with us in WhatsApp, which is operated by Meta. Its own privacy policy applies to that chat.
Google Maps. The map on our Contact page is provided by Google.
Google Fonts. The site loads its fonts from Google.

These services may receive your IP address and may set their own cookies when their content loads.

Cookies

This website does not use advertising cookies. It may set cookies that are needed for the site to work. If we add analytics or other optional cookies later, we will update this policy.

How long we keep information

We keep enquiry details for as long as needed to respond and to manage any work that follows, and for the period that tax, procurement and other laws require us to keep business records. After that we delete the information or make it anonymous.

How we protect it

The website uses an encrypted connection (HTTPS), and access to enquiry records is limited to the staff who need them.

Your rights

Under the Data Protection Act, 2019, you have the right to:

be told how your personal information is used;
ask for a copy of the information we hold about you;
ask us to correct information that is wrong or out of date;
ask us to delete information we no longer have a reason to keep;
object to, or ask us to limit, how we use your information.

To use any of these rights, email fmugo@vulfem.com. If you are not satisfied with our reply, you may complain to the Office of the Data Protection Commissioner of Kenya (odpc.go.ke).

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact us

Questions about this policy or your information? Email fmugo@vulfem.com or call +254 739 629 118.